Alida Posted December 15, 2015 Share Posted December 15, 2015 Hello, I have a new computer and need to re-install GWB. Can you please reset my licence in order to re-intall GWB in the new computer. Thanks. Quote Link to comment Share on other sites More sharing options...
katezat Posted December 15, 2015 Share Posted December 15, 2015 Hello Alida, To move your GWB license to another computer, you'll need to deactivate your license on your old computer. To do so, open the GWB dashboard and move to the Support tab then click Activate GWB and select your activation code and click Deactivate. You can then go to the download page to re-install the software and find your activation code. Kind regards, Katelyn Aqueous Solutions LLC Quote Link to comment Share on other sites More sharing options...
Alida Posted February 24, 2016 Author Share Posted February 24, 2016 Katezat, to follow up on this, I was using the university's computers so didn't end up installing. However I tried to do so today and my license is not working, can you reset it again for me? Thanks for the trouble. Quote Link to comment Share on other sites More sharing options...
katezat Posted February 25, 2016 Share Posted February 25, 2016 Hello Alida, Our system shows your license is activated. You’ll need to deactivate your license before you can move it to another machine. To do so, return to the GWB activation utility and select your activation code, then click Deactivate. Once the status changes to "not activated", you can activate your license on another computer. Please let me know if you’re still having trouble. Katelyn Aqueous Solutions LLC Quote Link to comment Share on other sites More sharing options...
Alida Posted February 25, 2016 Author Share Posted February 25, 2016 Thanks katezat, now it's been deactivated from the old computer. I remembered doing so before, I guess was wrong about that. Quote Link to comment Share on other sites More sharing options...
Alida Posted March 9, 2016 Author Share Posted March 9, 2016 Hello katezat, any follow up on this issue? Thanks! Quote Link to comment Share on other sites More sharing options...
katezat Posted March 9, 2016 Share Posted March 9, 2016 Hello Alida, Now that you have deactivated your GWB license, you can install the software and activate your license on another computer. Please let me know if you have any questions. Kind regards, Katelyn Aqueous Solutions LLC Quote Link to comment Share on other sites More sharing options...
zoewilbur Posted November 16, 2017 Share Posted November 16, 2017 Hello, I accidentally downloaded my copy of Geochemist's Workbench to a school computer, which resets. Since it was not saved on a personal drive, I cannot deactivate my license because the computer is wiped. I am unable to install the program to my laptop. Would it be possible for my code to be reactivated? Thank you, Zoe Quote Link to comment Share on other sites More sharing options...
Brian Farrell Posted November 22, 2017 Share Posted November 22, 2017 Hi Zoe, Sorry for the late response. I missed the notification for this reply. I see that your most recent activation was on November 16. Do you still need assistance activating? Thanks, Brian Farrell Aqueous Solutions LLC Quote Link to comment Share on other sites More sharing options...
JohnU Posted October 15, 2020 Share Posted October 15, 2020 Hi, My old computer with GWB installed is no longer working and I can't use it. Therefore, I have no way of deactivating the license. I want to use GWB on my new computer so I have no way of doing so. How do I rectify the issue? J Quote Link to comment Share on other sites More sharing options...
Jia Wang Posted October 16, 2020 Share Posted October 16, 2020 Hello John, I am sorry to hear about your computer. I have reset your license and you can activating your new machine. Hope this helps, Jia Wang 1 Quote Link to comment Share on other sites More sharing options...
Norma A. Posted November 3, 2020 Share Posted November 3, 2020 Hi!!! i had to change the hard drive of my computer, and i wasn't able to deactivate the license. Could you please reset my license so I can use it again? Thanks! Quote Link to comment Share on other sites More sharing options...
Jia Wang Posted November 4, 2020 Share Posted November 4, 2020 Hello Norma, I have reset your license and you should be all good to activate again. If possible, please try to deactivate your license in the future before performing maintenance on your machine. That way, there will be no delay with reactivation. Best regards, Jia Wang Quote Link to comment Share on other sites More sharing options...
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