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Geochemist's Workbench Support Forum
mz84920

Activate/Deactivate

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Hey there,

Trying to deactivate my GWB today so i can switch to another computer, but received this error msg as attached. Any suggestions?

Thanks!

GWB deactivate.png

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Dear mz84920,

 

Thanks for your message. Licenses can be deactivated up to 3 times per year before requiring a reset from us. I’ve increased the number of returns allowed for your license. You should be able to deactivate it. 

Thanks,

Melika Sharifi

Aqueous Solutions LLC

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Thanks Melika! Could you please tell me what is my new limit now?

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Hi mz84920,

You're welcome. I've increased the limit by three. This limit is meant to allow you to activate/deactivate when your computer runs into windows/software issues, not to switch back and forth constantly between two computers.

Thanks, 

Melika Sharifi

Aqueous Solutions LLC
 

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