Em.me Posted July 2, 2018 Share Posted July 2, 2018 Hi there, I had GWB activated on my old laptop and downloaded it on my new laptop. On my old laptop it wouldn't let me deactivate so I just deleted the license. It still won't allow to activate it on my new laptop. Please wold someone be able to advice how to activate my license on the new laptop? Activation code: GUA11AL-BZV8N2QM Many thanks, Emma Quote Link to comment Share on other sites More sharing options...
Guest Melika Sharifi Posted July 2, 2018 Share Posted July 2, 2018 Dear Emma, Thank you for your message. You'll need to reinstall the software on your old laptop, and then here attach any error message you'll receive when trying deactivating it. Thanks, Melika Sharifi Aqueous Solutions LLC Quote Link to comment Share on other sites More sharing options...
Em.me Posted July 3, 2018 Author Share Posted July 3, 2018 22 hours ago, Melika Sharifi said: Dear Emma, Thank you for your message. You'll need to reinstall the software on your old laptop, and then here attach any error message you'll receive when trying deactivating it. Thanks, Melika Sharifi Aqueous Solutions LLC Hi Melika, Thanks for your reply. I did not receive an error message, the deactivate button was greyed out so it could not be selected. The only option that could be selected was remove. Thanks Quote Link to comment Share on other sites More sharing options...
Guest Melika Sharifi Posted July 4, 2018 Share Posted July 4, 2018 Dear Emma, Please install GWB on your old laptop, and send us a screenshot of the GWB activation utility. We will need that to figure out the problem. Thanks, Melika Sharifi Aqueous Solutions LLC Quote Link to comment Share on other sites More sharing options...
Em.me Posted July 4, 2018 Author Share Posted July 4, 2018 45 minutes ago, Melika Sharifi said: Dear Emma, Please install GWB on your old laptop, and send us a screenshot of the GWB activation utility. We will need that to figure out the problem. Thanks, Melika Sharifi Aqueous Solutions LLC Dear Melika, I no longer have access to the old laptop so I am unable to reinstall that. Please let me know what else I should do. Thanks, Emma Quote Link to comment Share on other sites More sharing options...
Guest Melika Sharifi Posted July 5, 2018 Share Posted July 5, 2018 Dear Emma, Thanks for providing the additional information. I've reset your license from our side this time. In the future, please deactivate your license before deleting it. You can always contact us through the forum and ask for help if you encounter any issue when trying deactivating your license. Thanks, Melika Sharifi Aqueous Solutions LLC Quote Link to comment Share on other sites More sharing options...
Em.me Posted July 9, 2018 Author Share Posted July 9, 2018 On 05/07/2018 at 10:52 PM, Melika Sharifi said: Dear Emma, Thanks for providing the additional information. I've reset your license from our side this time. In the future, please deactivate your license before deleting it. You can always contact us through the forum and ask for help if you encounter any issue when trying deactivating your license. Thanks, Melika Sharifi Aqueous Solutions LLC Dear Melika, Thanks very much for your help. I will remember the forum in future. Thanks Emma Quote Link to comment Share on other sites More sharing options...
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