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Geochemist's Workbench Support Forum
Ning Deng

Activation failed

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Hi,

My GWB Student license was expired, and I applied for another free one-year license. Unfortunately, the activation is failed with the newly released activation code (7288; The activation of fulfillment is denied by the activation policy because Fulfill count exceeded the available seat count.. Incident # 6534-6797). Can you help address this problem? Thank you.

Best

Ning 

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Hi Ning,

The error message you are receiving means that your license is currently activated on another computer and you need to deactivate it from the original computer  before you can activate it on a new one. If you still have trouble activating your license, please send an e-mail including your activation code to support@gwb.com.

Thanks,

Melika Sharifi

Aqueous Solutions, LLC

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Hi Melika,

Thank you for your reply.

I emailed support@gwb.com, and they help me solve the problem.

Best regards,

Ning

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