Jump to content
Geochemist's Workbench Support Forum
brendan Moran

Switching license to a new machine - won't allow me to deactivate my license

Recommended Posts

When I try to deactivate my license on my desktop to use GWB on my laptop I get the error message:

Return failed

7466; The return of the fulfillment is denied by the return policy because max return exceeded.

I suppose I may have exceeded the limit for switching between machines but I have been in the field requiring me to switch from laptop to a better desktop monitor. I just need to switch it back to my desktop in the lab now. Is it be possible to switch this last time??

Thanks

Brendan Moran

Share this post


Link to post
Share on other sites

Hi Brendan,

You're allowed to move the software three times before requiring a reset from us. You should now be able to move the software back to your desktop.

I hope you enjoy using the software.

Regards,

Brian Farrell
Aqueous Solutions

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×