Hello,
I have a faculty member who has a perpetual license of Geochemist Workbench. Recently, she had her computer upgraded with a new one. On the old computer, we attempted to deactivate Geochemist Workshop and was presented with the following error (screenshot also included)....
Source: License Server - 129.1169.36
(from environment HYDOKEY_LICENSE_FILE)
Error: Cannot connect to license server system.
The license service manager (lmgrd) has not been started yet,
the wrong port@host or license file is being used, or the
port or hostname in the license file has been changed.
Server name: 129.1.169.36
License Path: @129.1.169.36;
FlexNet Licensing error: -15,570
A pop-up box also appears that says...
Return failed for GPA10PL-*******
9999; Error processing the request [Incident# 6280-86440]
Any assistance would be greatly appreciated!
--Travis Sheaffer
Bowling Green State University