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Geochemist's Workbench Support Forum

Installation/Activation Issue


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Hello Ashley,

The error you encountered is likely due to the ARM-based processors used in Surface Pro X laptops. ARM Windows has emulators for x86 (32-bit) infrastructure and will have one for x64 (64-bit) in the future. 

If you have option to select the 32-bit option during installation, you can try installing the 32-bit version to see if that allows you to activate successfully. This should be the first option you make when you run the installer. In the future, please remove activation codes from screenshots or error messages before posting. 

Hope this helps,
Jia Wang
 

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