New laptop

[Em.me]

Hi there, 

I had GWB activated on my old laptop and downloaded it on my new laptop. On my old laptop it wouldn't let me deactivate so I just deleted the license. It still won't allow to activate it on my new laptop. Please wold someone be able to advice how to activate my license on the new laptop?

 

Activation code: GUA11AL-BZV8N2QM

 

Many thanks, 

Emma

[Guest Melika Sharifi]

Dear Emma,

Thank you for your message. You'll need to reinstall the software on your old laptop, and then here attach any error message you'll receive when trying deactivating it. 

Thanks,

Melika Sharifi

Aqueous Solutions LLC

[Em.me]

22 hours ago, Melika Sharifi said:

Dear Emma,

Thank you for your message. You'll need to reinstall the software on your old laptop, and then here attach any error message you'll receive when trying deactivating it. 

Thanks,

Melika Sharifi

Aqueous Solutions LLC

Hi Melika,

 

Thanks for your reply. I did not receive an error message, the deactivate button was greyed out so it could not be selected. The only option that could be selected was remove.

 

Thanks

[Guest Melika Sharifi]

Dear Emma,

Please install GWB on your old laptop, and send us a screenshot of the GWB activation utility. We will need that to figure out the problem.

Thanks,

Melika Sharifi

Aqueous Solutions LLC

[Em.me]

45 minutes ago, Melika Sharifi said:

Dear Emma,

Please install GWB on your old laptop, and send us a screenshot of the GWB activation utility. We will need that to figure out the problem.

Thanks,

Melika Sharifi

Aqueous Solutions LLC

Dear Melika,

I no longer have access to the old laptop so I am unable to reinstall that. Please let me know what else I should do.

 

Thanks, 

 

Emma

[Guest Melika Sharifi]

Dear Emma,

Thanks for providing the additional information. I've reset your license from our side this time. In the future, please deactivate your license before deleting it. You can always contact us through the forum and ask for help if you encounter any issue when trying deactivating your license.

Thanks,

Melika Sharifi

Aqueous Solutions LLC

[Em.me]

On ‎05‎/‎07‎/‎2018 at 10:52 PM, Melika Sharifi said:

Dear Emma,

Thanks for providing the additional information. I've reset your license from our side this time. In the future, please deactivate your license before deleting it. You can always contact us through the forum and ask for help if you encounter any issue when trying deactivating your license.

Thanks,

Melika Sharifi

Aqueous Solutions LLC

Dear Melika, 

 

Thanks very much for your help. I will remember the forum in future.

 

Thanks

Emma