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Hello,

I can't activate my GWB Student Edition. After entering the activation code I get an error message "Connection failed".

Is there a simple solution for that?

Thanks, Lisa

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Hello Lisa,

Is your computer connected to the internet at the time of activation? You would need to have an internet connection to activate via the activation code. Alternatively, if your computer does not connect online, please follow the instruction here for offline activation.

Hope this helps,

Jia Wang

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14 hours ago, Jia Wang said:

Hello Lisa,

Is your computer connected to the internet at the time of activation? You would need to have an internet connection to activate via the activation code. Alternatively, if your computer does not connect online, please follow the instruction here for offline activation.

Hope this helps,

Jia Wang

Hello Jia,

thanks for your reply. yes, of course I am connected to the internet.

I will try the offline activation - see how it goes.

Cheers, Lisa

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