GWB license transfer

[Y.Y]

Hi,

I’m encountering an issue with my license transfer. My old laptop suffered liquid damage and had to be formatted. Now, when I attempt to transfer my license to a new laptop, I’m receiving a message stating that the fulfilled count has exceeded the available seat count and I attached the screenshot below. I believe this is because I wasn’t able to deactivate the license on my old laptop before it was damaged. Is there a way to resolve this issue?

Thank you for your assistance.

Best regards,

YY

 

Edited August 20 by Brian Farrell
I deleted the screenshot from this post, since it displays the activation code for your paid license - BF

[Brian Farrell]

Hi YY,

I've reset your license. You should now be able to activate on your new laptop.

Cheers,

Brian Farrell
Aqueous Solutions

[camille]

Having the same issue, i needed to re-install the GWB on a new computer and i can not activate the license, i could not deactivate the old license and it will not let me re-activate the old license file

[Brian Farrell]

Hi Camille,

Please confirm whether your old computer was damaged, and you're unable to access it at all, or whether you're merely receiving an error message when you try to deactivate the license from your old computer.

Thanks,

Brian