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Removal of GWB10 trial license


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Hi Brian,

 

After trying the GWB 10 for a while, now I can not run the GWB 9. The software said it failed to find a valid license and repaired needed (please see more details in the attachment). Could you please suggest a solution for this error?

 

Many thanks,

Hong

GWB error.pdf

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Hi Brian,

 

Additional information: the repair and delete functions did not work (unselected/grayed out) in GWB Activation Utility when I selected the activation code for our GWB9. Also, I could not delete the activation code of the GWB10. I have also tried to uninstall and install the GWB9 a couple of times but it does not help.

 

Hong

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