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Deactivation '9999' error


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Dear GWB users,

Some users have reported the following deactivation error after a recent change in our system.

Return failed for GPC....
9999; Error processing the request [Incident #...]

To fix this issue, activate with the license code “tsfix” in the GWB Activation Utility and then deactivate this code. After this, users should be able to deactivate his or her GWB license successfully.

If you are experiencing other activation or deactivation errors, please check our list of resolutions to common issues.

We appreciate your support and hope you enjoy using The Geochemist's Workbench.

Sincerely,

Jia Wang
Aqueous Solutions LLC

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