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reinstallation problem

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I cleaned my operation system and reinstalled my GWB student version a few weeks ago. But then in the activation page it show me that I am not installing it in the original machine. I am running a mac and my gwb is in a windows 7 virtual machine. I can't even deactivate or repair. Could anyone please help me out?

Many thanks!


ps.the error message is showing in attached.


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Dear Yanlu,

Thanks for explaining your situation and for providing the error messages you’ve received. I just sent you a file that should reset your activation.

If you need to clean your OS in the future, you can deactivate your license beforehand, then reactivate when you're done. That will be a little easier than running the reset file I sent. 


Brian Farrell
Aqueous Solutions LLC

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