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GSS Error Message


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I just purchased and installed GWB standard yesterday. When I try to open GSS, I get an error message that says - GSS cannot find its symbol font. You may need to reinstall of contact technical support.  What does this mean and is there an easy fix rather than having to uninstall then reinstall? 

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Hello Gregg,

This error indicates that the unique GWB font used for GSS was not installed properly. Sometimes, reinstalling would resolve the issue. If that didn't resolve the issue, you can download the font and install directly on your machine. Please see our troubleshooting guide for step-by-step instructions. 

Best regards,
Jia Wang
Aqueous Solutions LLC

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