GSS Cannot find its symbol font

[Sofia]

Hi!

I have recently downloaded GWB 2022 and activated my license. When I try to open GSS file, an error occurs: "GSS cannot find its symbol front. You may need to reinstall GWB or contact technical support."

I reinstalled GWB, but the error still occurs. Then I downloaded the font from https://www.gwb.com/font.php but it still doesn't work. What should I do?

[Jia Wang]

Hello Sofia,

I am sorry to hear about this. I am not sure why the font installation didn't resolve this issue. Could you please check that the font file installed successfully after you downloaded it from the website? Double-clicking on the font file should open a window that has the option to "Print" or "Install" on the upper left hand corner and you should've clicked "Install". If you had successfully installed it, could you please check that it is in your font folder on your system? You can check by going to the Control Panel on your machine, select Appearance and Personalization, and open the folder "Fonts". Check if the font "GWBSymbolExt" is there.

Best regards,
Jia Wang
Aqueous Solutions LLC

[Sofia]

Hello,

Thank you for the quick reply. I hadn't installed the font correctly, but I followed your instructions and now it works! Yey!

 

Kindly,
Sofia

[Jia Wang]

Hello Sofia,

I am glad it was a simple fix. Happy to hear that GSS is up and running now.

Best,
Jia