Fanuel Ligate Posted February 16, 2023 Share Posted February 16, 2023 I do not receive a download link or an activation code. Quote Link to comment Share on other sites More sharing options...
Jia Wang Posted February 16, 2023 Share Posted February 16, 2023 Hello Fanuel, I am sorry to hear that you're having issues with renewing your GWB Community Edition license. I don't see any records of a recent renewal with your email address in our system. Please follow the instructions on our download page to obtain a new license from our webstore. Please check your spam folder for the message if you do not see it in your Inbox. If you encounter any further issues, please let us know so we can provide further assistance. Hope this helps, Jia Wang Aqueous Solutions LLC Quote Link to comment Share on other sites More sharing options...
Fanuel Ligate Posted February 17, 2023 Author Share Posted February 17, 2023 I have followed the procedure, yet not received a message GWB Community Edition license Quote Link to comment Share on other sites More sharing options...
Jia Wang Posted February 17, 2023 Share Posted February 17, 2023 Hello Fanuel, I am sorry to hear that you're having issues. When you check out with the Community License from the GWB webstore, did you receive an onscreen "Thank you for your order!" message with an order number? If so, please send a message to sales@gwb.com with the order number and I can look into it on our end. If you did not see an onscreen message with the order number, then I think your order did not go through. Could you try again after disabling pop up restrictions on your browser or try checking out on a different browser? Hope this helps, Jia Quote Link to comment Share on other sites More sharing options...
Fanuel Ligate Posted February 17, 2023 Author Share Posted February 17, 2023 Dear Jia, Thank you very much for your instructions. I used another browser and it worked perfectly. Quote Link to comment Share on other sites More sharing options...
Jia Wang Posted February 28, 2023 Share Posted February 28, 2023 You're welcome. I hope you enjoy using the GWB Community Edition. Best, Jia Quote Link to comment Share on other sites More sharing options...
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