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Geochemist's Workbench Support Forum

Deactivating GWB license

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Hello Isaac,

I am sorry to hear you're having trouble deactivating. Can you tell me a little bit more about the error message or attach a screenshot so we can better diagnose the issue? Does the status for your license in the GWB Activation Utility say activated or something else? If posting a screenshot, please avoid showing the activation code in it.


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  • 5 months later...

Hi, I'm getting a similar error when I try to do the same thing. I tried activating tsfix and it did activate, but I still can't deactivate the actual product license.

The error code that I get is: "fixActTransactionSend failed 51311"


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Hello Dave,

I have sent a message with regards to resetting the license activation on your machine to the email address that you have listed for the forum. If you didn't receive the message, please check your spam folder. 

Best regards,
Jia Wang


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