Mari Maeda Posted February 17, 2021 Share Posted February 17, 2021 (edited) I want to change my account state from active state to deactive state because i want to use this software using other new PC. However, errror message displayed when i pushed "deactive ". Error message ⇒Return failed for GPC... 9999; Error processing the request [Incident# 6026-811438] Can I teach me how to change active to deactive ? Edited February 17, 2021 by Brian Farrell hid activation code Quote Link to comment Share on other sites More sharing options...
Jia Wang Posted February 17, 2021 Share Posted February 17, 2021 Hello Mari, Thank you for your message. Some of our users have encountered this issue after a recent change in our system. Please activate the license code “tsfix” in your GWB Activation Utility and then deactivate this code. After this, you should be all set to deactivate your GWB license again. Best regards, Jia Wang Quote Link to comment Share on other sites More sharing options...
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